The Open Disclosure Policy (PD2023_034) sets out the minimum requirements for implementing consistent open disclosure processes within NSW Health services.
Open disclosure is a process for ensuring that open, honest, empathic and timely discussions occur between patients (and/or their support person) and health care staff after a patient safety incident.
Effective open disclosure improves patient, staff and community confidence in how the system responds to patient safety incidents and is fundamental to maintaining or re-building the trust between health care staff and consumers.