Incident management enables NSW Health services to identify, respond to and learn from patient safety incidents. Effective incident management supports safer care by identifying contributing factors, addressing risks and informing system-wide improvement.
This section provides access to the policies, review processes, reports and resources used to support staff through incident reporting, incident reviews, open disclosure, patient follow-up and organisational learning.
Incident management policy
Respond to serious clinical incidents with approved review methods and templates.
Open disclosure
Guidance, tools and resources to support restorative open disclosure practice across NSW.
Incident review committees
Statewide committees and processes that review serious clinical incidents to improve safety across NSW.
Biannual incident report
Explore statewide incident data, SAER trends, consumer feedback and safety learnings by reporting period.
Clinical expert panel
Request a senior independent reviewer for an investigation or apply to join the panel.
Lookback
Notify and track patients affected by a clinical incident, with sample wording for patient communication.