REACH - Patient and Family Escalation
REACH is an initiative of the Partnering with Patients program that enables the patient, family or carer to escalate concerns about the condition of themselves or their loved ones while they are in hospital. The program builds on the emergency response systems already in use at the health service.
It acknowledges that patients, family and carers can recognise other signs of deterioration before they are clinically evident.
The REACH model
It encourages patients, family and carers to initially engage with their nurse if they are concerned that 'something is not right'. If they continue to be worried they can then escalate their concerns by requesting a clinical review knowing that this should occur within 30 minutes.
Finally, if they are still concerned and all other avenues have been exhausted, an independent review or rapid/emergency response can be activated by the patient, family or carer using local processes.
REACH casts the safety net wider and provides assurance that help is on its way.
The CEC supports sites that want to implement REACH by guiding them through the implementation process. The REACH process aligns with the National Safety and Quality Health Service Standards (Standard 9.9).
To register your interest in the REACH program and to access the full suite of REACH resources, please click here.
Staff feedback from the REACH pilot was positive.
The REACH program is a registered trademark of the Clinical Excellence Commission.