Partnering with Patients

Patient Stories

Patient stories are very powerful resources that help health care staff understand what was good, what was bad and what could have made the experience more positive.

Everyone has a different and equally valuable perception of their health care experience. An individual story is not in itself representative of all patient experiences. However, each story is valid as is the individual’s health care experience. Collectively, stories can help build a picture of what it is like as a service user and how the service could be improved.

Stories are told from the point of view of the narrator and the attention focuses on the individual and not the organisation/condition. The narrative is a powerful tool to allow clinicians and health care professionals to better understand what is important to a patient, which contributes to improving the patient experience and the safety and quality of care.

MADGE'S STORY

Two daughters, both nurses, tell this story about their mother who developed a pressure injury during a hospital admission lasting 10 days.

This video is available via YouTube. If you are unable to access the video, please contact us

Simone's Story

This is Simone’s story about her son, Cooper, who became ill at school and subsequently required a hospital admission for sepsis.

This video is available via YouTube. If you are unable to access the video, please contact us.

Mia's Story

This is Mia’s story about her daughter, who required a hospital admission for sepsis.

This video is available via YouTube. If you are unable to access the video, please contact us.

Colin’s Story

This is Colin’s story of his journey, following a fall at home.

This video is available via YouTube. If you are unable to access the video, please contact us.

Since filming this video Colin has passed away due to an unrelated medical condition. Colin’s family have given permission to share his story, as Colin would want people to know about the success he had with good follow-up following his fall.