Privacy Statement

General Privacy Statement

The Clinical Excellence Commission website is maintained by the Clinical Excellence Commission. This Privacy Policy applies to all the publicly accessible pages on the Clinical Excellence Commission site located at www.cec.health.nsw.gov.au. The Clinical Excellence Commission does not have any responsibility for the privacy policies or practices of third party sites linked to the Clinical Excellence Commission site. If you have any questions about the Clinical Excellence Commission site, or the application of this Privacy Policy or a request for access to information held please contact:

Director, Information Management
Clinical Excellence Commission
Locked Bag 8
HAYMARKET NSW 1240
Tel: 02 9269 5500
Fax: 02 9269 5599

Users of the Clinical Excellence Commission site are entitled to expect that any information as a result of that use will be treated within the terms of the New South Wales government's privacy responsibilities and obligations. The New South Wales government's privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1988.

What information do we collect?

When you look at the pages on the Clinical Excellence Commission site, our computers automatically record information that identifies, for each page accessed:

  • the IP (Internet Protocol) address of the machine which has accessed it;
  • your top-level domain name (for example .com, .gov, .edu, .au, .uk etc.);
  • the address of your server;
  • the date and time of your visit to the site;
  • the pages accessed and documents downloaded;
  • the previous site visited; and
  • the type of browser and operating system you have used.
Only sessional cookies are used from the Clinical Excellence Commission site to collect information. This information is unable to be retained once the user session has ceased.


How do we use the information collected?

The information collected during each visit is aggregated with similar logged information and may be published in reports in order for the Clinical Excellence Commission to identify patterns of usage of the site. This will assist us in improving the Clinical Excellence Commission site and the services it offers.

The Clinical Excellence Commission will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise in accordance with the New South Wales Privacy and Personal Information Protection Act 1988.

What exceptions are there to this rule?

The Clinical Excellence Commission will collect, use and disclose more extensive information than stated above in the following circumstances:

  • unauthorised attempts to access files which are not published Clinical Excellence Commission pages;
  • unauthorised tampering or interference with files published on the Clinical Excellence Commission site;
  • unauthorised attempts to index the contents of the Clinical Excellence Commission site by other sites;
  • attempts to intercept messages of other users of the Clinical Excellence Commission site;
  • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed; and
  • attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the Clinical Excellence Commission site by other users.
The Clinical Excellence Commission reserves the right to make disclosures to relevant authorities where the use of the Clinical Excellence Commission site raises a suspicion that an offence is being, or has been, committed. In the event of an investigation, the Clinical Excellence Commission will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.

Is the information stored securely?

Yes. Information collected is stored in an appropriately secure format and held by the Clinical Excellence Commission for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.

What will we do with information provided in Feedback?

The Clinical Excellence Commission provides a feedback facility on the Clinical Excellence Commission site to allow users to provide input into the future development of the site and to comment on the provision of service by the Clinical Excellence Commission.

The provision of personal details on feedback is optional. Users may provide personal details for the purpose of receiving a reply to their feedback. This information will only be used for the purpose for which it was provided. We will not add your email address or name to any mailing list. The Clinical Excellence Commission may publish aggregated information about feedback on the site, to the extent that it does not identify or cannot be used to identify individual users.

Will this policy be updated over time?

Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.

Privacy of patient information

The Clinical Excellence Commission is committed to safeguarding the privacy of patient information, and has implemented measures to comply with its obligations under the Health Records and Information Privacy Act 2002.

If you have a general privacy enquiry or complaint regarding the Clinical Excellence Commission, please contact:

The Privacy Officer
Clinical Excellence Commission
Locked Mail Bag 8
HAYMARKET NSW 1240

Phone: (02) 9269 5500
Fax: (02) 9269 5599

Email: CEC-Info@health.nsw.gov.au