Person Centred Care

Clinicians are focused on providing healthcare to patients. However, providing care using a patient based care model ensures that care is respectful of and responsive to individual patient preferences, needs, and values. The model focuses on the relationships clinicians build with patients, family and carers as partners in health care delivery.

Partnering with patients to ensure that patients, family and carers are an integral part of our health care teams is essential to providing safe, quality care. There is growing recognition that the safety and quality of care can be enhanced by engaging with patients, family and carers to improve health outcomes, the patient and staff experience, as well as safety and performance indicators.

Our program supports local health districts (LHDs) across NSW to transform services, by including patients, family and carers as health team members and to champion consumer engagement with the aim of improving safety and quality in health care. It provides strategic advice, guidance, program materials, practical support and training.

Aboriginal Health

The Clinical Excellence Commission's Capability and Culture Directorate partnered with the NSW Centre for Aboriginal Health to build an understanding of the contributing factors for the occurrence of Take-Own-Leave in NSW Health Services. Take own leave is when an admitted or non-admitted patient leaves a hospital or healthcare setting before their treating provider has authorised discharge.

The report captures issues from broad consultations with the NSW Health workforce, consumers and industry representatives and an extensive literature review. Among the issues identified was ten main themes that could provide a basis for further programs of work to reduce harm and improve care of Aboriginal people in hospitals across New South Wales. Each theme links to four levels of responsibility for action: the system, the organisation, the community and the individual.

Focus Areas

The program has multiple streams that support and raise awareness of patient based care. These streams include:

The CEC's Patient Based Care Challenge and Community Update are currently under review.

Our program includes resources and support for health services to meet the National Safety and Quality Health Service Standards, including Partnering with Consumers (Standard 2), and Recognising and Responding to Clinical Deterioration in Acute Health Care (Standard 8).